Sephora Services Lead

Edmonton • Canada

Wednesday, November 26, 2025

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a world-renowned luxury goods conglomerate. Known for its innovative approach to beauty retail, Sephora offers a diverse range of products from prestigious brands and prides itself on exceptional customer service and a vibrant in-store experience.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure all Beauty Advisors execute Sephora’s selling model and provide outstanding client service.
3. Monitor store sales performance and align team members with goals.
4. Maintain visual merchandising standards and execute updates as needed.
5. Act as Manager on Duty, engaging with clients and team members.
6. Demonstrate understanding of sales performance and business opportunities.
7. Adjust staffing levels to meet client expectations.
8. Participate in the interviewing process for new team members.
9. Promote Sephora values such as client service, innovation, and teamwork.

1. One to three years of experience in a similar role or equivalent internal experience.
2. Proven ability to influence peers and provide feedback.
3. Strong client service skills.
4. Effective time management and problem-solving skills.

1. Leadership and team management
2. Sales and client service expertise
3. Visual merchandising
4. Communication and interpersonal skills
5. Problem-solving ability

Minimum of 3 years in a similar role at a comparable volume store or equivalent internal experience.

Comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure.

Sephora fosters a dynamic and inclusive workplace culture, emphasizing passion for client service, innovation, respect for all, and teamwork. The company invests heavily in training and development, offering personalized career planning to help employees achieve their professional goals.