Sephora Services Lead

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. As an employer, Sephora is renowned for its commitment to innovation, diversity, and excellence in client service, providing a dynamic and inclusive workplace where employees can thrive and advance their careers.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and provide outstanding client service.
3. Monitor and align store sales performance with company objectives.
4. Support Operations team in maintaining merchandising standards and executing visual updates.
5. Act as Manager on Duty, engaging with clients and staff to enhance the in-store experience.
6. Demonstrate strong understanding of sales performance and business opportunities.
7. Adjust staffing levels to meet client expectations and optimize service.
8. Participate in the interviewing process and champion talent development.
9. Promote employee engagement by embodying Sephora's values.

1. One to three years of experience in a similar role or equivalent internal experience.
2. Proven ability to influence peers and provide constructive feedback.
3. Strong client service skills.
4. Effective time management and problem-solving abilities.

1. Client service excellence
2. Sales performance analysis
3. Visual merchandising
4. Team leadership
5. Staff scheduling
6. Talent development
7. Employee engagement

Minimum of 3 years in a similar role at a comparable volume store or equivalent internal experience.

Sephora offers comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure. Additionally, employees benefit from extensive training and personalized career planning.

Sephora fosters a culture of passion for client service, innovation, and teamwork. The company values work-life balance, respect for all, and initiative, creating an environment where employees are encouraged to grow and succeed.