Sephora Services Lead

Drummondville • Canada

Tuesday, August 5, 2025

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora offers a dynamic environment where creativity and excellence are celebrated, providing employees with opportunities to thrive in a vibrant and inclusive workplace.

1. Support all sales areas within the store, including color, skincare, fragrance, and Sephora Collection.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service.
3. Monitor store revenue and opportunities, ensuring team members meet sales targets.
4. Oversee visual merchandising, ensuring compliance with company standards.
5. Maintain the highest level of store appearance and customer experience.
6. Execute in-store events and updates as needed.
7. Act as the on-duty manager, collaborating with team members and customers.
8. Demonstrate a strong understanding of store revenue and business opportunities.
9. Adjust staffing levels to meet customer needs.
10. Participate in the interview process for team candidates.
11. Ensure team engagement by embodying Sephora's values of customer passion, innovation, expertise, work-life balance, respect, teamwork, and initiative.

1. 1 to 3 years of experience in a similar role within a comparable sales volume store or equivalent internal experience.

1. Proven ability to influence peers and provide feedback.
2. Strong customer service skills.
3. Effective time management and problem-solving skills.

Minimum 3 years of experience in a similar retail environment.

Employees enjoy discounts, free products, and exclusive brand events. Sephora invests significantly in training to develop personalized career plans, supporting professional growth.

Sephora fosters a culture of innovation and excellence, where employees are surrounded by skilled professionals. The company values work-life balance, respect, teamwork, and initiative, creating an environment that encourages personal and professional growth.