Sephora Services Lead

Calgary • Canada

Tuesday, January 28, 2025

Sephora, a distinguished name in the realm of beauty and cosmetics, is part of the prestigious LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. As an employer, Sephora is renowned for fostering an environment that champions innovation, diversity, and a passion for client service, offering unparalleled opportunities for professional growth within the beauty industry.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and provide outstanding client service.
3. Monitor and align the department's sales performance with company objectives.
4. Support the Operations team in maintaining merchandising standards and executing visual updates.
5. Act as Manager on Duty, engaging with clients and staff to enhance the in-store experience.
6. Demonstrate entrepreneurial spirit by understanding sales performance and adjusting staffing levels to meet client needs.
7. Participate in the interviewing process and champion talent development.
8. Promote employee engagement by embodying Sephora's values of client service, innovation, expertise, and teamwork.

1. One to three years of experience in a similar role within a comparable volume store or equivalent internal experience.
2. Proven ability to influence peers and provide constructive feedback.
3. Demonstrated strong client service skills.
4. Effective time management and problem-solving abilities.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal skills.
3. Proficiency in visual merchandising.
4. Ability to analyze sales data and identify business opportunities.

One to three years in a similar role at a comparable volume store or equivalent internal experience.

Comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure.

Sephora cultivates a vibrant and inclusive workplace culture that values passion, innovation, and expertise. The company is committed to work-life balance, respect for all, and fostering teamwork and initiative among its employees.