Sephora Services Lead

Calgary • Canada

Monday, January 13, 2025

Sephora, a leader in the global beauty retail industry, is part of the Selective Distribution division of LVMH Moët Hennessy Louis Vuitton, the world’s largest luxury goods conglomerate. Known for its innovative approach to beauty, Sephora offers a unique retail experience with an unparalleled selection of prestige products and services. As an employer, Sephora is committed to fostering a dynamic and inclusive workplace where creativity and excellence thrive.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and provide outstanding client service.
3. Monitor store sales performance and align department teams with goals.
4. Support Operations team in maintaining merchandising standards and executing visual updates.
5. Act as Manager on Duty, engaging with clients and staff to enhance the in-store experience.
6. Demonstrate understanding of store sales performance and adjust staffing to meet client needs.
7. Participate in the interviewing process and champion talent development.
8. Promote employee engagement by embodying Sephora values such as Passion for Client Service, Innovation, and Teamwork.

1. One to three years of experience in a similar role or equivalent internal experience.
2. Proven ability to influence peers and provide constructive feedback.
3. Strong client service skills.

1. Effective time management
2. Problem-solving
3. Client engagement
4. Team leadership

One to three years in a similar role at a comparable volume store or equivalent internal experience.

Comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure.

Sephora prides itself on a vibrant and inclusive culture that celebrates diversity and encourages innovation. Employees are empowered to express their individuality while working collaboratively towards shared goals. The company invests heavily in training and development, ensuring that team members have the resources and support to advance their careers.