Sephora Services Lead

Burlington • Canada

Saturday, February 22, 2025

Sephora, a leader in the global beauty retail industry, is part of the Selective Distribution division of LVMH Moët Hennessy Louis Vuitton, the world’s largest luxury goods conglomerate. Renowned for its innovative approach to beauty, Sephora offers a unique retail experience with a diverse range of products from prestigious brands. As an employer, Sephora is committed to fostering a dynamic and inclusive work environment that encourages creativity and professional growth.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and provide outstanding client service.
3. Monitor store sales performance and align team members with sales goals.
4. Support the Operations team in maintaining merchandising standards and executing visual updates.
5. Act as Manager on Duty, engaging with clients and staff to enhance the shopping experience.
6. Demonstrate an understanding of sales performance and business opportunities, adjusting staffing as needed.
7. Participate in the interviewing process for new team members.
8. Promote Sephora values such as Passion for Client Service, Innovation, and Teamwork.

1. One to three years of experience in a similar role or equivalent internal experience.

1. Ability to influence peers and provide constructive feedback.
2. Strong client service skills.
3. Effective time management and problem-solving abilities.

One to three years in a similar role at a comparable volume store or equivalent internal experience.

Sephora offers comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure. Additionally, employees benefit from extensive training and personalized career development plans.

Sephora prides itself on a vibrant and inclusive culture that values innovation, expertise, and teamwork. Employees are encouraged to pursue their professional goals in a supportive environment that emphasizes work-life balance and respect for all.