Sephora Services Lead

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. Sephora offers a diverse range of beauty products and exceptional customer service, fostering a dynamic and inclusive work environment.

1. Support all departments on the sales floor, including Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and deliver outstanding client service.
3. Monitor store sales performance and align team members with goals.
4. Maintain visual merchandising standards and execute updates as needed.
5. Act as Manager on Duty, engaging with clients and staff.
6. Demonstrate understanding of sales performance and business opportunities.
7. Adjust staffing levels to meet client expectations.
8. Participate in the interviewing process for new team members.
9. Promote Sephora values and employee engagement.

1. One to three years’ experience in a similar role or equivalent internal experience.
2. Proven ability to influence peers and provide feedback.
3. Demonstrated strong client service skills.
4. Effective time management and problem-solving skills.

1. Client service excellence
2. Sales performance monitoring
3. Visual merchandising
4. Team leadership
5. Effective communication
6. Time management
7. Problem-solving

Minimum of 3 years in a similar role or equivalent internal experience.

Compensation ranges between CAD$22.20 - CAD$26.10/hr, with potential performance-based bonuses.

Competitive benefits program, performance-based bonus opportunities, and robust learning and development initiatives.

Sephora Canada fosters a culture of innovation, respect, and teamwork, emphasizing a passion for client service and work-life balance. The company is committed to diversity and inclusion, providing reasonable accommodations for applicants with disabilities.