Sephora Services Lead

Sephora, a leader in the global beauty retail industry, is part of the Selective Distribution division. Known for its innovative approach to beauty, Sephora offers a wide range of products from prestigious brands, including its own Sephora Collection. As an employer, Sephora is committed to fostering a dynamic and inclusive environment where employees can thrive and develop their careers.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and deliver exceptional client service.
3. Monitor and align the store’s sales performance with company objectives.
4. Maintain visual merchandising standards and execute animations and updates.
5. Act as Manager on Duty, engaging with clients and staff on the sales floor.
6. Demonstrate entrepreneurial spirit by understanding sales performance and business opportunities.
7. Adjust staffing levels to meet client expectations.
8. Participate in the interviewing process for new team members.
9. Promote employee engagement by embodying Sephora's values.

1. 1 to 3 years of experience in a similar role or equivalent internal experience.

1. Strong ability to influence peers and provide feedback.
2. Excellent client service skills.
3. Effective time management and problem-solving abilities.

Minimum of 3 years in a similar role at a comparable volume store or equivalent internal experience.

Comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure. Sephora invests in training for store associates, offering product knowledge and personalized career planning.

Sephora prides itself on a culture of innovation, expertise, and respect for all. The company values teamwork, initiative, and a passion for client service, ensuring a supportive and engaging work environment.