Sephora Service Team Leader

Laval • Canada

Friday, January 31, 2025

Sephora, a distinguished name in the luxury beauty retail sector, is part of the esteemed LVMH Moët Hennessy Louis Vuitton conglomerate. Renowned for its innovative approach to beauty and unparalleled customer service, Sephora offers a dynamic and inclusive work environment. Employees are encouraged to express their individuality while contributing to a collaborative team dedicated to excellence.

1. Ensure all team members execute Sephora's sales model and deliver exceptional customer service to meet and exceed company objectives.
2. Support the operations team by ensuring all merchandising concepts and visuals on the sales floor adhere to company standards.
3. Maintain the highest level of sales floor appearance and execute necessary updates and animations.
4. Act as a service manager within the store, engaging with both cast members and clients regularly.
5. Demonstrate a strong understanding of sales performance and business opportunities within the store.
6. Ensure proper zoning on the sales floor to meet customer needs and adjust staffing levels as necessary.
7. Participate in the interview process as needed for the global team.
8. Exemplify Sephora's values, including a passion for customer service, innovation, expertise, work-life balance, respect for all, teamwork, and initiative.

1. 1 to 3 years of experience in a similar role within a comparable volume store or equivalent internal experience.
2. Proven ability to influence peers and provide constructive feedback.

1. Strong customer service skills.
2. Effective time management and problem-solving skills.

1 to 3 years in a similar role within a high-volume retail environment or equivalent internal experience.

Sephora offers a comprehensive benefits package, including opportunities for career advancement, a supportive work environment, and a commitment to work-life balance.

The culture at Sephora is one of inclusivity, innovation, and passion for beauty. Employees are encouraged to express their individuality while working collaboratively in a team-oriented environment. Sephora values work-life balance, respect for all, and continuous learning and development.