Sephora Senior Store Manager

Sydney • Australia

Monday, May 12, 2025

Sephora, a leading global beauty retailer, is part of the prestigious LVMH Group, the world's largest luxury goods conglomerate. With a strong presence in Australia and New Zealand, Sephora operates approximately 30 stores and a growing online platform, with plans for continual expansion. The brand is renowned for its commitment to diversity, discovery, and empowering the extraordinary in each individual.

1. Lead a team of Beauty Advisors, Studio Artists, and Department Managers to embody Sephora's values and empower clients.
2. Drive a selling culture to meet KPIs and promote Sephora's values.
3. Enhance team performance and support internal talent development.
4. Utilize data to support operational decisions in collaboration with the district manager and director of stores.
5. Implement a continuous improvement mentality and energize the team to deliver exceptional customer service.
6. Create amazing customer experiences and build brand loyalty.
7. Manage day-to-day store operations, including brand events and visual merchandising.
8. Develop sales and budget strategies, manage profit and loss, and monitor stock levels.
9. Maintain a strong and positive store culture through feedback, career development, and recognition.
10. Monitor KPIs and help attract, recruit, and develop store talent.

1. Previous retail management experience at a big box retailer or multi-site experience.
2. Passion for excellent client service and experiential retail.
3. Strong organizational, analytical, and business management skills.
4. Hands-on leadership style with a focus on team motivation and coaching.
5. Ability to attract, identify, and inspire talented employees.
6. Strong emotional intelligence and communication skills.
7. Flexible work schedule availability, including weekends and evenings.

1. Leadership and team management
2. Customer service excellence
3. Operational management
4. Sales and budget strategy development
5. Data-driven decision making
6. Emotional intelligence
7. Effective communication

Previous experience in retail management, preferably within a big box or multi-site environment.

Gifted products throughout the year, store discounts up to 45%, paid parental leave, birthday leave, personal leave, health and well-being initiatives, discounted gym memberships, opportunities for personal development, and a fun social calendar.

Sephora fosters an inclusive environment where diversity is celebrated and every employee is valued. The company is committed to creating a positive culture where everyone is recognized and enabled to succeed through continuous learning and development.