Sephora Senior Store Manager

Kuala Lumpur • Malaysia

Tuesday, July 15, 2025

Sephora, a division of the esteemed LVMH – Moët Hennessy Louis Vuitton, stands as a global leader in beauty retailing, with a robust presence across the Americas, Europe, the Middle East, and Asia. As part of the LVMH conglomerate, Sephora benefits from the luxury group's extensive resources and reputation. In the Southeast Asia region, Sephora operates over 50 stores across seven countries, including flagship locations such as Fahrenheit 88 in Kuala Lumpur. The brand is renowned for its innovative approach to beauty retail and its commitment to creating the most beloved beauty community worldwide.

1. Drive sales performance to achieve sales budget objectives and optimize store profitability.
2. Lead and mentor a team of over 40 employees, fostering a culture of excellence in customer service.
3. Analyze monthly store performance and develop strategies to enhance sales and profitability.
4. Coordinate with marketing and category teams to implement and evaluate in-store sales events.
5. Ensure efficient stock management and minimize shrinkage through effective inventory processes.
6. Oversee cash and till management, ensuring compliance with Sephora's financial procedures.
7. Recruit, train, and develop store staff, ensuring alignment with store objectives and procedures.
8. Conduct regular performance reviews and provide constructive feedback to team members.
9. Maintain high standards of store operations, including merchandising and customer service.
10. Ensure compliance with Sephora's audit processes and conduct regular store audits.

1. Minimum of 6-8 years of experience in store operations or sales management.
2. At least 3 years of experience managing a large store format or flagship store.
3. Proven track record in achieving sales results and profitability targets.
4. Strong relationship-building skills and ability to manage various stakeholders.

1. Superior communication and interpersonal skills.
2. Proficiency with Microsoft Office Applications.
3. Familiarity with TP.NET - Point of Sales System and HAS - Client Tracking Systems.
4. Dynamic team leadership and motivational skills.

Minimum of 6-8 years in store operations or sales management, with at least 3 years managing a large store format or flagship store.

Sephora offers a supportive work environment with opportunities for professional growth and development. Employees benefit from comprehensive training programs and a culture that encourages innovation and creativity.

Sephora fosters a dynamic and inclusive workplace culture, characterized by innovation and a commitment to excellence. As part of the LVMH family, Sephora employees are empowered to explore new ideas and contribute to the brand's global impact. The company values creativity, diversity, and the unique contributions of each team member.