Sephora Senior Product Manager

Remote • USA

Tuesday, December 10, 2024

Sephora, a leading beauty retailer, is part of the esteemed LVMH group, known for its luxury and innovation. As an employer, Sephora is committed to inspiring its customers and empowering its teams, fostering an environment where diversity is celebrated and creativity is unleashed. The company is dedicated to reimagining the future of beauty, supported by a global team of passionate professionals.

1. Collaborate with business stakeholders to develop and refine strategies that enhance Client Services tools, driving business goals.
2. Lead the development and management of the Client Services programs' product roadmap, ensuring alignment with strategic goals.
3. Interface with the Client Service team to gather feedback and synthesize insights for product improvements.
4. Provide clear requirements and oversee the development of high-quality products.
5. Collaborate with engineering teams for successful implementation of features and enhancements.
6. Define, monitor, and analyze key performance indicators (KPIs) to inform data-driven product decisions.
7. Develop and maintain comprehensive product documentation and training materials.
8. Communicate product updates and progress to stakeholders and senior leadership.
9. Identify opportunities for cross-functional process improvements and implement changes.

1. 8+ years of experience in product management or related e-commerce field.
2. Experience in leading cross-functional teams in a fast-paced environment.
3. 2+ years of experience with Customer Service Tools and Contact Management software.

1. Strong leadership and team collaboration skills.
2. Excellent strategic planning and roadmap management abilities.
3. Proficiency in data analysis and KPI monitoring.
4. Effective communication and presentation skills.

Extensive experience in product management, particularly in retail technology programs, with a proven track record of leading successful cross-functional teams.

The annual base salary range for this position is $142,020.00 - $175,300.00, with potential eligibility for bonuses.

Comprehensive health, dental, and vision plans; superior 401(k) plan; various paid time off programs; employee discounts and perks; life and disability insurance; flexible spending accounts; and an employee referral bonus program.

Sephora's culture is one of innovation and inclusivity, where employees are encouraged to unleash their creativity and be their authentic selves. As part of the LVMH family, Sephora is committed to empowering its team members and fostering a global impact through its disruptive spirit and dedication to reimagining beauty.