Sephora

Senior Product Manager

Sephora is a leading beauty retailer within the LVMH family, known for inspiring customers and empowering teams to become the best versions of themselves. With a global presence, Sephora is committed to reimagining the future of beauty by fostering an environment where people are valued and differences are celebrated.

1. Partner with business stakeholders to develop and refine strategies that enhance and optimize Client Services tools.
2. Lead the development and management of the Client Services programs' product roadmap.
3. Act as the voice of the customer by gathering feedback and synthesizing insights for product improvements.
4. Provide clear requirements, support budget processes, and oversee the development of high-quality products.
5. Collaborate with engineering teams to ensure successful implementation of features and enhancements.
6. Define, monitor, and analyze key performance indicators (KPIs) to inform data-driven product decisions.
7. Develop and maintain comprehensive product documentation and training materials.
8. Communicate product updates and progress to stakeholders and senior leadership.
9. Identify opportunities for cross-functional process improvements and implement changes.

1. 8+ years of experience in product management or related ecommerce field.
2. Experience in leading cross-functional teams and delivering successful products.
3. 2+ years of experience with Customer Service Tools and Contact Management software.

1. Strong leadership and cross-functional collaboration skills.
2. Ability to manage strategic roadmaps and align with business goals.
3. Proficiency in gathering and synthesizing customer feedback.
4. Experience in defining and analyzing key performance indicators.

Extensive experience in product management, particularly in retail technology programs, with a proven track record in a fast-paced environment.

The annual base salary range for this position is $142,020.00 - $175,300.00. Individuals may also be eligible to earn bonuses.

Comprehensive health, dental, and vision plans; superior 401(k) plan; various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.

Sephora fosters a culture of innovation and creativity, empowering employees to be their best. With a global reach and a commitment to diversity, Sephora values its talented teams and invests in their development through personalized career plans.