Sephora Senior Manager, Labour Relations

Toronto • Canada

Friday, August 29, 2025

Sephora, a leading beauty retailer, is part of the prestigious LVMH (Louis Vuitton Moët Hennessy) group, renowned for its commitment to luxury and innovation. As an employer, Sephora Canada is dedicated to fostering a diverse and inclusive environment, offering employees the opportunity to thrive within a global community of passionate professionals.

1. Collaborate with the VP of Labour Relations and cross-functional partners in HR, Legal, and Operations to set strategic direction.
2. Identify and address emerging labour risks using data, trends, and legislative insights to guide proactive solutions.
3. Provide expert guidance to senior leaders on complex labour issues including policy alignment, compliance, and risk mitigation.
4. Develop and implement national labour relations strategies that align with business goals and workforce trends.
5. Design and deliver enterprise-wide training programs to strengthen leadership capabilities in fostering positive workplace relations.
6. Act as the primary labour relations advisor for Canadian retail leadership, offering strategic counsel on engagement, compliance, and risk.
7. Lead cross-functional efforts to conduct workplace assessments, engagement audits, and targeted interventions that address potential risks.
8. Monitor labour relations trends, legislative developments, and industry practices to ensure forward-looking and compliant strategies.
9. Facilitate advanced training for leaders on effective communication, workplace relations, and labour awareness.
10. Serve as a strategic leader in crisis situations, ensuring timely, compliant, and effective resolution.
11. Oversee the development of labour-related policies that reflect legal standards, company values, and operational needs.
12. Build trusted relationships with field leadership to promote transparency and a shared commitment to a positive employee experience.
13. Partner with Total Rewards, Talent, and Legal teams to assess the labour impact of major initiatives and support execution readiness.
14. Represent Sephora in high-profile labour relations matters including collective bargaining and external agency interactions as needed.

1. 8–10 years of progressive experience in labour relations with a proven track record of strategic leadership in complex, multi-jurisdictional environments.
2. Deep understanding of Canadian federal and provincial labour laws and regulations.
3. Bachelor’s degree in labour relations, human resources, law, or a related field preferred.
4. Demonstrated ability to shape enterprise-wide strategy, influence senior leadership, and deliver measurable outcomes.
5. Experience in high-stakes negotiations, conflict resolution, and crisis management.

1. Strong organizational skills with the ability to manage multiple priorities in a fast-paced, deadline-driven environment.
2. Exceptional strategic thinking and problem-solving capabilities.
3. Outstanding communication and executive presence with the ability to influence at all levels of the organization.
4. Strong analytical skills with the ability to interpret complex data to support decision-making.
5. High integrity, discretion, and professional judgment in handling sensitive matters.
6. Bilingual in English and French preferred.

8–10 years of progressive experience in labour relations with strategic leadership in complex, multi-jurisdictional environments.

Bachelor’s degree in labour relations, human resources, law, or a related field preferred.

Sephora Canada offers a comprehensive benefits package, including a mix-and-match benefits program, Employee Assistance Program, Well-Being@Sephora program, holidays, time off, functional Friday hours, and flexibility to support work-life balance. Employees also enjoy free product gifts and discounts with brand partners.

Sephora Canada is committed to creating an inclusive, diverse, and representative work environment. The company values the differences and experiences of its employees and strives to foster a culture where everyone can belong, grow, and build a beautiful career. Sephora supports equal opportunity and provides accommodations for candidates and employees as needed.