Sephora Senior Manager, Business Operations and Optimization

Toronto • Canada

Tuesday, February 18, 2025

Sephora, a leader in the beauty retail industry, is part of the prestigious LVMH (Louis Vuitton Moët Hennessy) group, renowned for its luxury brands. As an employer, Sephora is committed to fostering a diverse and inclusive environment, where innovation and excellence are at the forefront of its operations. With a strong presence in Canada, Sephora is dedicated to providing outstanding customer experiences and nurturing the professional growth of its employees.

1. Design, implement, and optimize business processes to enhance productivity and reduce costs.
2. Identify payroll efficiencies in collaboration with the Retail Labour Planning & Analytics team.
3. Lead cross-functional initiatives, acting as the store expert and thought leader.
4. Manage daily operations, including strategy, partner management, training, store communication, and delivery.
5. Collaborate with senior leadership to define and achieve business strategies and goals.
6. Manage vendor relationships and streamline processes to find cost-saving opportunities.
7. Develop and monitor KPIs to track performance and identify areas for improvement.
8. Lead and mentor a team of operations professionals, fostering a culture of accountability and continuous improvement.
9. Analyze P&L to develop strategies for expense management and profit enhancement.
10. Develop and implement new retail-facing projects and programs.

1. 4+ years of senior management experience in a fast-paced, multi-priority environment.
2. Strong people leadership expertise.
3. Strong business acumen and technical expertise in retail operations.

1. Ability to gather and interpret data to make business recommendations.
2. Expertise in adapting communication style to various audiences.
3. Ability to deliver impactful feedback.
4. Proficiency in prioritizing and executing tasks with precision.
5. Willingness to travel up to 30-40% of the time.

4+ years of senior management experience in a fast-paced, multi-priority environment.

Benefits include a mix-and-match package tailored to individual needs, Employee Assistance Program services, Well-Being@Sephora program, holidays, time off, Summer Friday hours, and flexibility for work-life balance. Additionally, employees receive free product gifts and discounts with brand partners.

Sephora Canada prides itself on a unique culture that values diversity, inclusivity, and representation. The company is dedicated to creating an environment where every individual can belong, grow, and build a rewarding career. Sephora's commitment to equal opportunity extends to all candidates and employees, ensuring a supportive workplace for all.