Sephora Senior E-commerce Operations Analyst

São Paulo • Brazil

Thursday, February 6, 2025

Sephora, a distinguished leader in the luxury cosmetics sector, is renowned globally as the preeminent beauty retailer. As part of the illustrious LVMH group, Sephora offers a dynamic environment where innovation, creativity, and dedication are the cornerstones of success. Joining this prestigious brand means becoming an integral part of a storied legacy and contributing to the future of beauty.

1. Monitor digital channel indicators, evaluating the overall results of marketing actions and providing insights to marketing, commercial, trade, and business teams.
2. Oversee logistics and transportation activities to ensure timely delivery and customer satisfaction.
3. Inform the Logistics department about promotional gifts, actions, and product launches.
4. Track and analyze KPIs for ClearSale and Pagar.Me, conducting meetings to identify process improvements.
5. Support the Customer Service team in monitoring workflows and the impact of actions.
6. Assist the Finance team with ClearSale, Pagar.Me, and voucher management.
7. Contribute to Dotcom projects involving Operations, Automation, Payment Methods, and Order Status.
8. Support daily operations and reporting for the Rappi team.
9. Monitor the return rate of Dotcom orders with Customer Service and provide visibility to business teams.
10. Stay informed about e-commerce trends and best practices to implement innovations and maintain competitiveness.

1. Knowledge in e-commerce, inventory management, logistics, online payment systems, digital marketing, and user experience.

1. Proficiency in e-commerce platforms and data analysis tools.
2. Experience in online sales management, logistics, customer service, and inventory management.
3. Intermediate English proficiency.

Professional experience in e-commerce-related fields such as digital marketing, online sales management, logistics, customer service, and inventory management.

Sephora is committed to providing a workplace with equal opportunities for all, celebrating diversity, and fostering an inclusive and respectful environment.

Sephora prides itself on a culture that celebrates diversity and inclusivity, fostering an environment where every individual is respected and valued. As part of the LVMH family, Sephora is dedicated to innovation and excellence, offering a vibrant and dynamic workplace for its employees.