Sephora Senior Director of Personalization and CRM

San Francisco • USA

Thursday, August 21, 2025

Sephora, a prestigious name in the luxury beauty retail sector, is part of the esteemed LVMH conglomerate, renowned for its commitment to innovation and excellence. As an employer, Sephora fosters an environment where diversity is celebrated, and creativity is encouraged, empowering its teams to redefine the future of beauty through a client-centric approach.

1. Define the overarching vision, strategy, and objectives for Personalization and CRM, including associated KPIs.
2. Drive the execution of personalized and CRM campaigns in collaboration with cross-functional partners.
3. Evaluate and integrate technology solutions to scale personalization and CRM efforts.
4. Track and measure the performance of personalization initiatives, identifying areas for improvement and communicating results to stakeholders.
5. Lead and develop a high-performing team, fostering a culture of innovation and excellence.

1. 10+ years of experience in personalization and CRM leadership roles.
2. Proven track record in consumer strategy, client-centric marketing, and analytics.
3. Demonstrated ability to present complex data analysis and communicate actionable insights to senior leadership.
4. Experience leading diverse teams in driving personalization and CRM strategies.

1. Exceptional problem-solving and analytical skills.
2. Strong leadership skills with the ability to motivate and develop team members.
3. Ability to manage team priorities and collaborate with cross-functional teams.
4. Strong written, verbal, and interpersonal communication skills.
5. Proactive problem-solving skills with a high level of initiative.

A minimum of 10 years in personalization and CRM leadership roles, with a proven track record in consumer strategy and client-centric marketing.

The annual base salary range for this position is $245,000.00 - $265,000.00, with potential eligibility for bonuses.

Sephora offers a comprehensive benefits package, including health, dental, and vision plans, a superior 401(k) plan, various paid time off programs, employee discounts, life and disability insurance, flexible spending accounts, and an employee referral bonus program.

Sephora's culture is characterized by a commitment to innovation and inclusivity, where employees are empowered to unleash their creativity and evolve through personalized career plans. As part of the LVMH family, Sephora's global reach and impact are profound, fostering an environment where diversity is celebrated, and everyone is encouraged to be their authentic selves.