Sephora Senior Beauty Advisor

Dongguan • China

Tuesday, December 2, 2025

Sephora, a leader in the global beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its diverse portfolio of luxury brands. As an employer, Sephora is committed to fostering an inclusive and dynamic work environment where innovation and creativity are encouraged. Employees are provided with opportunities for professional growth and development within the company's expansive network.

1. Manage floor operations and supervise customer service quality to ensure an optimal shopping experience.
2. Drive store KPI metrics and assist in achieving sales targets while motivating store employees.
3. Handle customer complaints effectively.
4. Understand and achieve personal sales goals and other KPI metrics such as exclusive brand sales, conversion rates, and average transaction value.
5. Assist beauty advisors in providing consultation services and recommending suitable products to customers.
6. Oversee merchandise display management to ensure product availability and cleanliness.
7. Supervise inventory management, including receiving, returns, stock transfers, and audits.
8. Ensure store employees adhere to grooming standards, scheduling, and attendance.
9. Create a comfortable shopping environment to ensure customer satisfaction.
10. Ensure completion of store service metrics, including membership binding and beauty services, while avoiding customer complaints.
11. Act as floor manager, maintaining store management quality and enhancing customer shopping experience.
12. Assist Store Manager and Assistant Store Manager in implementing daily sales strategies and motivating employees.
13. Maintain a clean and safe store environment.
14. Assist with external communications, including liaising with landlords and local authorities.
15. Handle daily store incidents to ensure normal operations.
16. Perform tasks related to store operations as assigned by superiors or store manager.
17. Participate in company or departmental projects.
18. Adhere to company policies and procedures, including employee handbook and standard operating procedures.

1. Strong communication and coordination skills with the ability to plan work effectively.
2. Attention to detail and a strong focus on customer service.
3. Potential for management and a collaborative team spirit.
4. Willingness to transfer between different stores within the same city as per operational needs.
5. Punctual attendance according to the store manager's scheduling.
6. Experience in store support is preferred.
7. Completion of basic management courses at Sephora University and subsequent advanced floor management courses.
8. At least 6 months of experience in the EBA position to apply for the SBA role.
9. No customer complaints or disciplinary warnings in the past six months.

1. Excellent communication and interpersonal skills.
2. Strong organizational and planning abilities.
3. Proficiency in sales and customer service techniques.
4. Ability to manage inventory and merchandise displays.
5. Problem-solving skills and the ability to handle customer complaints efficiently.

No specific experience required, but experience in store support and at least 6 months in an EBA position is preferred.

Secondary school diploma or higher.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within Sephora's expansive network.

Sephora promotes a culture of inclusivity, innovation, and creativity. The company values diversity and encourages employees to express their individuality while working collaboratively towards common goals. The workplace is dynamic, with a strong emphasis on professional development and career advancement.