Sephora Sales Consultant
Sephora, a subsidiary of the LVMH Group, is a leading global retailer in the beauty industry, renowned for its curated selection of high-quality products and exceptional customer service. As part of the LVMH conglomerate, Sephora offers unparalleled opportunities for career growth and development within the luxury sector.
- Greet and enthusiastically assist all customers entering the store.
- Provide cordial and expert service to customers.
- Identify customer needs through effective probing and suggest suitable products.
- Convey product knowledge to customers.
- Participate as a productive and motivated member of the store team.
- Assist in identifying opportunities for store improvement and potential solutions.
- Recognize and respect the contributions of others.
- Contribute to a pleasant and organized work environment.
- Perform services as required.
- Pursue specialized knowledge in the area of expertise.
- Stay informed about market trends.
- Adhere to the LVMH Group's code of ethics and conduct.
- Maintain Sephora's product, service, and event presentation concepts at all times.
- Ensure store cleanliness, maintenance, and organization standards are met.
- Execute and comply with all Sephora policies and procedures.
- Strive to be a reference in the assigned area.
- Participate in stock control and quality assurance.
- Complete all delegated tasks promptly and accurately.
- Maintain store security standards.
- Monitor competitor activity.
- Be aware of special store events.
- Participate in programs to reduce stock loss.
- Assist in reducing company expenses without compromising service and presentation standards.
- Designated consultants should be knowledgeable about cashier functions.
- Ensure confidentiality of information.
- Complete all My Sephora Learning training modules.
- Actively seek additional training when necessary.
- Assist in training new consultants.
- High school diploma or equivalent.
- Desirable knowledge of a foreign language.
- Customer service, communication, and organizational skills.
- Logical reasoning.
- Ability to communicate verbally with customers and staff clearly.
- Ability to operate the point of sale system, if qualified.
- Ability to handle and apply products on customers.
- Availability and flexibility.
- Adherence to dress code.
- Consistent and reliable service delivery.
Desirable experience in retail and beauty sectors.
High school diploma or equivalent.
Sephora offers a dynamic work environment with opportunities for professional growth and development within the luxury retail sector.
Sephora fosters a collaborative and innovative workplace culture, emphasizing customer focus, teamwork, and ethical values aligned with the LVMH Group. Employees are encouraged to pursue continuous learning and contribute to a positive and organized work environment.


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