Sephora Sales Consultant

São Paulo • Brazil

Monday, March 24, 2025

Sephora, a distinguished entity within the LVMH conglomerate, is a global leader in beauty retail, renowned for its innovative approach to cosmetics and customer service. As part of LVMH, Sephora benefits from the prestige and resources of a world-class luxury group, offering unparalleled opportunities for growth and development.

1. Greet and enthusiastically assist all customers entering the store.
2. Provide cordial and specialized customer service.
3. Identify customer needs through effective probing and suggest suitable products.
4. Convey product knowledge to customers.
5. Participate as a productive and motivated member of the store team.
6. Assist in identifying opportunities for store improvements and propose solutions.
7. Recognize and respect the contributions of others.
8. Contribute to a pleasant and organized work environment.
9. Perform services as required.
10. Pursue specialized knowledge in the area of expertise.
11. Stay updated with market trends.
12. Adhere to LVMH's code of ethics and conduct.
13. Maintain Sephora's product, service, and event presentation standards at all times.
14. Uphold store cleanliness, maintenance, and organization standards.
15. Execute and comply with all Sephora policies and procedures.
16. Strive to be a reference in the assigned area.
17. Participate in stock control and quality assurance.
18. Complete all delegated tasks promptly and accurately.
19. Maintain store security standards.
20. Monitor competitor activities.
21. Be aware of special store events.
22. Participate in programs to reduce merchandise loss.
23. Assist in reducing company expenses without compromising service and presentation standards.
24. Ensure confidentiality of information.
25. Complete all My Sephora Learning trainings.
26. Actively seek additional training when necessary.
27. Assist in training new consultants.

1. High school diploma or equivalent.
2. Desirable knowledge of a foreign language.

1. Customer service, communication, and organization skills.
2. Logical reasoning.
3. Ability to communicate verbally with customers and staff clearly.
4. Ability to operate the point of sale, if trained.
5. Ability to handle and apply products on customers.
6. Availability and flexibility.
7. Adherence to dress code.
8. Consistent and reliable service.

Desirable experience in retail and beauty sectors.

High school diploma or equivalent.

Comprehensive training programs and opportunities for career advancement within the LVMH group.

Sephora fosters a dynamic and inclusive workplace culture, emphasizing teamwork, customer focus, and continuous learning. As part of the LVMH family, Sephora upholds high ethical standards and values aligned with luxury retail excellence.