Sephora Sales Consultant

São Paulo • Brazil

Tuesday, February 25, 2025

Sephora, a leading beauty retailer and part of the LVMH group, is renowned for its innovative approach to beauty and its commitment to diversity and inclusion. With a global presence in 35 markets and over 3,000 stores, Sephora empowers its teams to inspire customers and redefine the future of beauty.

1. Provide friendly and knowledgeable service to all customers.
2. Maintain store appearance in line with Sephora's standards.
3. Greet and enthusiastically assist all customers entering the store.
4. Identify customer needs through effective probing and suggest suitable products.
5. Convey product knowledge to customers.
6. Participate as a productive and motivated member of the store team.
7. Assist in identifying opportunities for store improvements and potential solutions.
8. Contribute to a pleasant and organized work environment.
9. Perform services as required.
10. Seek specialized knowledge in the area of expertise.
11. Stay updated on market trends.
12. Adhere to LVMH's code of ethics and conduct.
13. Maintain Sephora's product, service, and event presentation standards at all times.
14. Ensure cleanliness, maintenance, and organization of the store.
15. Execute and comply with all Sephora policies and procedures.
16. Strive to be a reference in the assigned area.
17. Participate in stock control and quality assurance.
18. Complete all delegated tasks promptly and accurately.
19. Maintain store safety standards.
20. Monitor competitor activities.
21. Be aware of special store events.
22. Participate in programs to reduce stock loss.
23. Assist in reducing company expenses without compromising service and presentation standards.
24. Designated consultants should have knowledge of cashier functions.
25. Ensure confidentiality of information.
26. Complete all My Sephora Learning trainings.
27. Actively seek additional training when necessary.
28. Assist in training new consultants.

1. High school diploma or equivalent.
2. Desirable knowledge of a foreign language.

1. Customer service, communication, and organization skills.
2. Logical reasoning.
3. Ability to communicate verbally with customers and staff clearly.
4. Ability to operate the point of sale, if enabled.
5. Ability to handle and apply products on customers.
6. Availability and flexibility.
7. Adherence to dress code.
8. Consistent and reliable service.

Desirable experience in retail and beauty sectors.

High school diploma or equivalent.

Sephora offers a dynamic environment with opportunities for personal and professional growth, surrounded by talented leaders and teams. Employees benefit from personalized career development plans and a culture that encourages innovation and creativity.

Sephora fosters a culture of inclusivity and creativity, encouraging employees to be themselves and contribute to a diverse and dynamic work environment. As part of the LVMH family, Sephora is committed to reimagining the future of beauty with a global impact.