Sephora Sales Consultant

São Paulo • Brazil

Wednesday, January 22, 2025

Sephora, a distinguished name in the realm of beauty and cosmetics, is part of the prestigious LVMH group, a global leader in luxury goods. As an employer, Sephora is renowned for fostering an inclusive and dynamic work environment that encourages creativity and innovation. The brand is committed to providing exceptional service and expertise, ensuring that every customer experience is memorable and unique.

1. Greet and enthusiastically assist all customers entering the store.
2. Provide cordial and specialized service to clients.
3. Identify customer needs through effective probing and suggest suitable products.
4. Convey product knowledge to customers.
5. Participate as a productive and motivated member of the store team.
6. Assist in identifying opportunities for store improvements and propose solutions.
7. Recognize and respect the contributions of colleagues.
8. Contribute to a pleasant and organized work environment.
9. Perform services as required.
10. Pursue specialized knowledge in the area of expertise.
11. Stay informed about market trends.
12. Adhere to the LVMH Group's code of ethics and conduct.
13. Maintain Sephora's product, service, and event presentation concepts at all times.
14. Ensure cleanliness, maintenance, and organization standards of the store.
15. Execute and comply with all Sephora policies and procedures.
16. Strive to be a reference in the assigned area.
17. Participate in stock control and quality assurance.
18. Complete all delegated tasks promptly and accurately.
19. Maintain store security standards.
20. Monitor competitor activities.
21. Be aware of special store events.
22. Participate in programs to reduce merchandise loss.
23. Assist in reducing company expenses without compromising service and presentation standards.
24. Designated consultants should be knowledgeable about cashier functions.
25. Ensure confidentiality of information.
26. Complete all My Sephora Learning trainings.
27. Actively seek additional training when necessary.
28. Assist in training new consultants.

1. High school diploma or equivalent.
2. Desirable knowledge of a foreign language.

1. Customer service, communication, and organizational skills.
2. Logical reasoning.

Desirable experience in retail and beauty sectors.

High school diploma or equivalent.

Sephora offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Sephora prides itself on cultivating a vibrant and inclusive workplace culture that values diversity, creativity, and collaboration. Employees are encouraged to express their individuality while working towards common goals, fostering a sense of belonging and shared purpose.