Sephora Sales Consultant

São Paulo • Brazil

Monday, January 20, 2025

Sephora, a distinguished member of the LVMH family, stands as a beacon of innovation and excellence in the beauty retail sector. With a presence in over 35 markets and 3,000 stores worldwide, Sephora is committed to redefining the future of beauty. As an employer, Sephora fosters an environment that celebrates diversity, encourages creativity, and invests in the continuous development of its employees, making it a sought-after destination for professionals in the luxury retail industry.

1. Greet and enthusiastically assist all customers entering the store.
2. Provide cordial and specialized service to clients.
3. Identify customer needs through effective probing and suggest suitable products.
4. Convey product knowledge to customers.
5. Participate as a productive and motivated team member.
6. Assist in identifying opportunities for store improvements and propose solutions.
7. Recognize and respect the contributions of colleagues.
8. Contribute to a pleasant and organized work environment.
9. Perform services as required.
10. Pursue specialized knowledge in the area of expertise.
11. Stay informed about market trends.
12. Adhere to the LVMH group code of ethics and conduct.
13. Maintain Sephora's product, service, and event display concepts at all times.
14. Uphold store cleanliness, maintenance, and organization standards.
15. Execute and comply with all Sephora policies and procedures.
16. Strive to be a reference in the assigned area.
17. Participate in inventory control and quality assurance.
18. Complete all delegated tasks promptly and accurately.
19. Maintain store security standards.
20. Monitor competitor activities.
21. Be aware of special store events.
22. Engage in programs to reduce merchandise loss.
23. Assist in reducing company expenses without compromising service and presentation standards.
24. Designated consultants should be knowledgeable about cashier functions.
25. Ensure confidentiality of information.
26. Complete all My Sephora Learning training sessions.
27. Actively seek additional training when necessary.
28. Assist in training new consultants.

1. High school diploma or equivalent.
2. Desirable knowledge of a foreign language.

1. Customer service, communication, and organizational skills.
2. Logical reasoning.
3. Ability to communicate verbally with customers and staff clearly.
4. Operate point of sale if enabled.
5. Handle and apply products to customers.
6. Availability and flexibility.
7. Adherence to dress code.
8. Consistent and reliable service.

Desirable experience in retail and beauty sectors.

High school diploma or equivalent.

Sephora offers a dynamic work environment surrounded by talented leaders and teams. Employees benefit from personalized career development plans and continuous learning opportunities. The company prides itself on being an equal opportunity workplace, celebrating diversity and fostering an inclusive environment for all employees.

Sephora's culture is deeply rooted in innovation and inclusivity, driven by a passion for reimagining the future of beauty. With a global impact and a disruptive spirit, Sephora encourages creativity and personal growth, allowing employees to express their individuality and contribute to the brand's success. As part of the LVMH family, Sephora is committed to maintaining a workplace that values diversity and promotes equal opportunities for all.