Sephora Sales Consultant

São Paulo • Brazil

Friday, January 10, 2025

Sephora, a leading beauty retailer, is part of the prestigious LVMH group, known for its commitment to luxury and excellence. With a global presence, Sephora offers an unparalleled range of beauty products and services, fostering a dynamic environment for career growth and innovation.

1. Greet and enthusiastically attend to all customers entering the store.
2. Provide cordial and specialized customer service.
3. Identify customer needs through effective probing and suggest suitable products.
4. Convey product knowledge to customers.
5. Participate as a productive and motivated team member.
6. Assist in identifying opportunities for store improvements and propose solutions.
7. Contribute to a pleasant and organized work environment.
8. Maintain Sephora's product, service, and event presentation standards.
9. Execute and comply with all Sephora policies and procedures.
10. Participate in stock control and quality assurance.
11. Complete delegated tasks promptly and accurately.
12. Maintain store safety standards.
13. Monitor competitor activities.
14. Be aware of special store events.
15. Participate in programs to reduce stock loss.
16. Assist in reducing company expenses without compromising service and presentation standards.
17. Ensure confidentiality of information.
18. Complete all My Sephora Learning trainings.
19. Actively seek additional training when necessary.
20. Assist in training new consultants.

1. High school diploma or equivalent.
2. Desirable knowledge of a foreign language.

1. Customer service, communication, and organizational skills.
2. Logical reasoning.
3. Ability to communicate verbally with customers and staff clearly.
4. Operate point of sale, if enabled.
5. Handle and apply products on customers.
6. Availability and flexibility.
7. Consistent and reliable customer service.

Desirable experience in retail and beauty sectors.

High school diploma or equivalent.

Competitive benefits package including opportunities for professional development within the LVMH group.

Sephora fosters a culture of inclusivity, innovation, and excellence, encouraging employees to thrive in a collaborative and dynamic environment. The company values ethical conduct, customer focus, and a commitment to continuous learning and improvement.