Sephora Sales Consultant

São Paulo • Brazil

Friday, January 10, 2025

Sephora, a distinguished name in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora offers a dynamic environment where creativity and excellence are at the forefront, providing employees with opportunities to grow within a global leader in beauty and fashion.

1. Greet and enthusiastically assist all customers entering the store.
2. Provide cordial and specialized service to customers.
3. Identify customer needs through effective probing and suggest suitable products.
4. Convey product knowledge to customers.
5. Participate as a productive and motivated member of the store team.
6. Assist in identifying opportunities for store improvements and propose solutions.
7. Recognize and respect the work of others.
8. Contribute to a pleasant and organized work environment.
9. Perform services as needed.
10. Seek specialized knowledge in the area of expertise.
11. Stay abreast of market trends.
12. Adhere to the LVMH Group's code of ethics and conduct.
13. Maintain Sephora's product, service, and event presentation concepts at all times.
14. Uphold store cleanliness, maintenance, and organization standards.
15. Execute and comply with all Sephora policies and procedures.
16. Strive to be a reference in the assigned area.
17. Participate in stock control and quality assurance.
18. Complete all delegated tasks promptly and accurately.
19. Maintain store security standards.
20. Monitor competitor activities.
21. Be aware of special store events.
22. Participate in programs to reduce stock loss.
23. Assist in reducing company expenses without compromising service and presentation standards.
24. Designated consultants should be knowledgeable about cashier functions.
25. Ensure confidentiality of information.
26. Complete all My Sephora Learning trainings.
27. Actively seek additional training when necessary.
28. Assist in training new consultants.

1. High school diploma or equivalent.
2. Desirable knowledge of a foreign language.

1. Customer service, communication, and organization skills.
2. Logical reasoning.
3. Ability to communicate verbally with customers and staff clearly.
4. Ability to operate the point of sale, if enabled.
5. Ability to handle and apply products to customers.
6. Availability and flexibility.
7. Adherence to dress code.
8. Consistent and reliable customer service.
9. Committed and proactive profile.
10. Customer focus.
11. Teamwork.
12. Work ethics and values aligned with Sephora.
13. Results/action-oriented.
14. Willingness to learn.

Desirable experience in retail; experience with beauty products is preferred.

High school diploma or equivalent.

Employees enjoy a collaborative and innovative work environment, opportunities for professional development, and alignment with a globally recognized luxury brand.

Sephora fosters a culture of inclusivity and innovation, encouraging employees to express creativity and pursue excellence. The company values teamwork and ethical conduct, providing a supportive environment for professional growth within the luxury retail sector.