Sephora

Sales Consultant

Sephora is a leading global beauty retailer, offering a diverse range of beauty products including cosmetics, skincare, and fragrance. Known for its innovative approach to beauty retail, Sephora provides a unique shopping experience and is part of the LVMH group.

1. Greet and enthusiastically assist all customers entering the store.
2. Provide friendly and specialized customer service.
3. Identify customer needs through effective questioning and suggest suitable products.
4. Convey product knowledge to customers.
5. Participate as a productive and motivated team member.
6. Assist in identifying opportunities for store improvements and potential solutions.
7. Recognize and respect the work of others.
8. Contribute to a pleasant and organized work environment.
9. Perform services as needed.
10. Seek specialized knowledge in the area of expertise.
11. Stay updated on market trends.
12. Follow the LVMH group code of ethics and conduct.
13. Maintain Sephora's product, service, and event presentation concepts at all times.
14. Maintain store cleanliness, maintenance, and organization standards.
15. Execute and comply with all Sephora policies and procedures.
16. Strive to be a reference in the assigned area.
17. Participate in stock control and quality.
18. Complete all delegated tasks quickly and accurately.
19. Maintain store security standards.
20. Monitor competitor activities.
21. Be aware of special store events.
22. Participate in programs to reduce stock loss.
23. Assist in reducing company expenses without compromising service and presentation standards.
24. Ensure confidentiality of information.
25. Complete all My Sephora Learning trainings.
26. Actively seek additional training when necessary.
27. Assist in training new consultants.

1. High school diploma or equivalent.
2. Desirable knowledge of a foreign language.

1. Customer service, communication, and organization.
2. Logical reasoning.
3. Committed and proactive profile.
4. Customer focus.
5. Teamwork.
6. Work ethics and values aligned with Sephora.
7. Results/action-oriented.
8. Willingness to learn.

Desirable experience in retail and beauty.

High school diploma or equivalent.

The role is based in São José do Rio Preto, Brazil, within a dynamic and customer-focused retail environment. Sephora values teamwork, innovation, and a commitment to providing exceptional customer service.