Sephora Sales Consultant

Rio de Janeiro • Brazil

Tuesday, December 31, 2024

Sephora, a distinguished brand under the LVMH conglomerate, is renowned for its innovative approach to beauty retail. As part of LVMH, Sephora benefits from the group's global influence and commitment to excellence, offering employees a dynamic and supportive environment that fosters professional growth and creativity.

1. Greet and enthusiastically assist all customers entering the store.
2. Provide cordial and specialized customer service.
3. Identify customer needs through effective probing and suggest suitable products.
4. Convey product knowledge to customers.
5. Participate as a productive and motivated member of the store team.
6. Assist in identifying opportunities for store improvements and potential solutions.
7. Recognize and respect the work of others.
8. Contribute to a pleasant and organized work environment.
9. Perform services as needed.
10. Pursue specialized knowledge in the area of expertise.
11. Stay informed about market trends.
12. Adhere to LVMH's code of ethics and conduct.
13. Maintain Sephora's product, service, and event presentation concepts at all times.
14. Ensure store cleanliness, maintenance, and organization standards are met.
15. Execute and comply with all Sephora policies and procedures.
16. Strive to be a reference in the assigned area.
17. Participate in stock control and quality assurance.
18. Complete all delegated tasks promptly and accurately.
19. Maintain store security standards.
20. Monitor competitor activities.
21. Be aware of special store events.
22. Participate in programs to reduce merchandise loss.
23. Assist in reducing company expenses without compromising service and presentation standards.
24. Designated consultants should be knowledgeable about cashier functions.
25. Ensure confidentiality of information.
26. Complete all My Sephora Learning trainings.
27. Actively seek additional training when necessary.
28. Assist in training new consultants.

1. Desirable experience in retail.
2. Desirable experience in beauty.

1. Customer service, communication, and organization.
2. Logical reasoning.

Desirable experience in retail and beauty sectors.

High school diploma or equivalent; knowledge of a foreign language is desirable.

Employees enjoy a collaborative work environment with opportunities for professional development and access to exclusive training programs.

Sephora prides itself on fostering a vibrant and inclusive workplace culture that encourages innovation, teamwork, and a commitment to excellence. Employees are valued for their unique contributions and are supported in their professional journeys.