Sephora Sales Consultant

Rio de Janeiro • Brazil

Thursday, December 26, 2024

Sephora, a distinguished entity within the LVMH conglomerate, stands as a beacon of luxury beauty retail. Renowned for its curated selection of premium products, Sephora offers an unparalleled shopping experience, driven by innovation and customer-centric service. As part of the LVMH family, Sephora benefits from a rich heritage of luxury and an expansive global presence, providing employees with unique opportunities for growth and development within the luxury retail sector.

1. Greet and enthusiastically assist all customers entering the store.
2. Provide cordial and expert service to customers.
3. Identify customer needs through effective inquiry and suggest suitable products.
4. Convey product knowledge to customers.
5. Participate as a productive and motivated member of the store team.
6. Assist in identifying opportunities for store improvements and potential solutions.
7. Recognize and respect the contributions of others.
8. Contribute to a pleasant and organized work environment.
9. Perform services as required.
10. Seek specialized knowledge in the field of expertise.
11. Keep abreast of market trends.
12. Adhere to the LVMH group code of ethics and conduct.
13. Maintain Sephora's product, service, and event presentation standards at all times.
14. Ensure store cleanliness, maintenance, and organization standards are met.
15. Execute and comply with all Sephora policies and procedures.
16. Strive to be a reference in the assigned area.
17. Participate in stock control and quality assurance.
18. Complete all delegated tasks promptly and accurately.
19. Maintain store security standards.
20. Monitor competitor activity.
21. Be aware of special store events.
22. Participate in programs to reduce merchandise loss.
23. Assist in reducing company expenses without compromising service and presentation standards.
24. Designated consultants should be knowledgeable about cashier functions.
25. Ensure confidentiality of information.
26. Complete all My Sephora Learning trainings.
27. Actively seek additional training when necessary.
28. Assist in training new consultants.

1. High school diploma or equivalent.
2. Desirable knowledge of a foreign language.

1. Customer service, communication, and organizational skills.
2. Logical reasoning.

Retail experience is desirable, with a preference for experience in the beauty sector.

High school diploma or equivalent.

Employees benefit from a dynamic work environment, opportunities for professional growth, and access to a wide range of beauty products.

Sephora fosters a vibrant and inclusive culture that emphasizes teamwork, customer focus, and continuous learning. Employees are encouraged to align with the company's ethical standards and are supported in their professional development within a collaborative and innovative setting.