Sephora Sales Consultant II

Fortaleza • Brazil

Monday, March 24, 2025

Sephora, a leading global beauty retailer, is part of the Selective Distribution business group. Known for its innovative approach to beauty and retail, Sephora offers a diverse range of products and services, creating an unparalleled shopping experience. As an employer, Sephora is committed to fostering a dynamic and inclusive work environment, encouraging professional growth and development within its team.

1. Support all aspects of sales and service initiatives, including paid services, events, classes, loyalty programs, and cash handling.
2. Educate teams about service offerings, customer experience, and how to integrate Sephora's values to drive store and company goals.
3. Act as a sales product consultant, providing friendly service and demonstrating product knowledge to all customers.
4. Maintain store appearance in accordance with Sephora's concepts and procedures.
5. Support leadership in sales activities, operations, and assume responsibilities of the Sales Supervisor and ADM in their absence or when requested by the Manager.
6. Identify customer needs through effective probing and suggest products to meet those needs.
7. Convey product knowledge to customers and assist in identifying opportunities for store improvements and potential solutions.
8. Perform services as needed and seek specialized knowledge in the area of expertise.
9. Stay informed about market trends and maintain Sephora's standards for product, service, and event promotion.
10. Ensure cleanliness, maintenance, and organization of the store.
11. Participate in programs to reduce merchandise loss and ensure safety standards and backstage organization.
12. Perform cashier duties when necessary and conduct timely inventory counts, maintaining updated inventory records.
13. Ensure compliance with merchandise receipt, transfer, and return procedures in the absence of the administrative supervisor or stockist.

1. Previous experience in a sales consultant role within a retail or service industry environment.
2. Ability to support supervisory and management responsibilities.
3. Proven track record of achieving or exceeding store field objectives.

1. Strong product knowledge and customer service skills.
2. Excellent communication and interpersonal abilities.
3. Ability to identify customer needs and provide tailored solutions.
4. Organizational skills to maintain store standards and inventory records.
5. Proficiency in cash handling and basic administrative tasks.

Experience in a similar sales support, training, and customer service role, preferably in retail or service industries.

Sephora offers a vibrant work environment with opportunities for professional growth and development, fostering a culture of inclusivity and innovation.

Sephora is renowned for its dynamic and inclusive workplace culture, where innovation and creativity are encouraged. The company values diversity and fosters an environment where employees can thrive and grow professionally.