Sephora Sales Consultant

Campinas • Brazil

Monday, March 24, 2025

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. Known for its innovative approach to cosmetics retail, Sephora offers a diverse range of beauty products and exceptional customer service, fostering a dynamic and inclusive work environment.

1. Greet and enthusiastically assist all customers entering the store.
2. Provide cordial and specialized customer service.
3. Identify customer needs through effective probing and suggest suitable products.
4. Convey product knowledge to customers.
5. Participate as a productive and motivated team member.
6. Assist in identifying opportunities for store improvement and propose solutions.
7. Contribute to a pleasant and organized work environment.
8. Perform services as needed.
9. Pursue specialized knowledge in the area of expertise.
10. Stay informed about market trends.
11. Adhere to the LVMH Group's code of ethics and conduct.
12. Maintain Sephora's product, service, and event presentation standards.
13. Ensure store cleanliness, maintenance, and organization.
14. Execute and comply with all Sephora policies and procedures.
15. Strive to be a reference in the assigned area.
16. Participate in stock control and quality assurance.
17. Complete all delegated tasks promptly and accurately.
18. Maintain store safety standards.
19. Monitor competitor activities.
20. Be aware of special store events.
21. Participate in programs to reduce merchandise loss.
22. Assist in reducing company expenses without compromising service and presentation standards.
23. Ensure confidentiality of information.
24. Complete all My Sephora Learning training.
25. Actively seek additional training when necessary.
26. Assist in training new consultants.

1. High school diploma or equivalent.
2. Desirable knowledge of a foreign language.

1. Customer service, communication, and organizational skills.
2. Logical reasoning.
3. Ability to communicate verbally with customers and staff clearly.
4. Ability to operate point of sale systems, if authorized.
5. Ability to handle and apply products to customers.
6. Availability and flexibility.
7. Adherence to dress code.
8. Consistent and reliable service delivery.
9. Committed and proactive profile.
10. Customer focus.
11. Teamwork.
12. Work ethics and values aligned with Sephora.
13. Results/action-oriented.
14. Willingness to learn.

Desirable experience in retail and beauty sectors.

High school diploma or equivalent.

Sephora offers a dynamic work environment with opportunities for professional growth and development.

Sephora fosters a collaborative and inclusive culture, emphasizing innovation, customer satisfaction, and professional growth. As part of the LVMH group, Sephora upholds high standards of ethics and excellence.