Sephora Sales and Service Leader

Westlake • USA

Saturday, February 22, 2025

Sephora, a leading name in the beauty retail industry, is part of the Selective Distribution division. As a subsidiary of the LVMH group, Sephora is renowned for its commitment to innovation, diversity, and excellence in customer service. With a global presence, Sephora offers a dynamic and inclusive work environment that fosters professional growth and development.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service models and sales strategies to drive customer engagement.
4. Ensure compliance with store standards to maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) to ensure success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Compliance and standards adherence
5. KPI monitoring and analysis

Prior leadership experience in retail sales or services is preferred.

$23.00 - $28.25 per hour, depending on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible work arrangements.

Sephora is committed to creating a beauty community where diversity, inclusion, and belonging are celebrated. The company values a workplace that respects and honors everyone's uniqueness, fostering an environment of equality and opportunity for all employees.