Sephora Sales and Service Leader
Sephora, a leading name in the beauty retail industry, is part of the Selective Distribution division. As a subsidiary of the LVMH group, Sephora is renowned for its commitment to innovation, diversity, and excellence in customer service. With a global presence, Sephora offers a dynamic and inclusive work environment that fosters professional growth and development.
- Implement sales and service experiences that align with Sephora's standards.
- Support and coach team members in selling, service, and operations.
- Execute client service models and sales strategies to drive customer engagement.
- Ensure compliance with store standards to maintain a professional environment.
- Support client loyalty programs and monitor key performance indicators (KPIs) to ensure success.
- Prior leadership experience, preferably in retail sales or services.
- Passion for client service and teamwork.
- Strong communication skills and ability to multitask.
- Resilience and adaptability to changing store priorities.
- Flexible availability to work during peak retail hours.
- Consistent and reliable attendance.
- Ability to lift and carry up to 50 pounds.
- Leadership and team management
- Customer service excellence
- Sales strategy execution
- Compliance and standards adherence
- KPI monitoring and analysis
Prior leadership experience in retail sales or services is preferred.
$23.00 - $28.25 per hour, depending on qualifications and experience.
Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible work arrangements.
Sephora is committed to creating a beauty community where diversity, inclusion, and belonging are celebrated. The company values a workplace that respects and honors everyone's uniqueness, fostering an environment of equality and opportunity for all employees.