Sephora Sales and Service Leader

Washington D.C. • USA

Friday, January 10, 2025

Sephora, a leading name in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. Sephora is renowned for its innovative approach to beauty retail, offering a wide array of products and an unparalleled shopping experience. As an employer, Sephora is committed to fostering a diverse and inclusive workplace where creativity and individuality are celebrated.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in sales, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards to maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) for success.

1. Prior leadership experience in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Effective communication
5. Adaptability and resilience

Prior leadership experience in retail sales or services is required.

$27.15 - $33.41 per hour, based on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, along with a flexible work schedule option for employees seeking work-life balance.

Sephora prides itself on a culture of diversity, inclusion, and belonging, where every employee's uniqueness is celebrated and respected. The company is dedicated to creating a supportive environment that encourages personal and professional growth.