Sephora Sales and Service Leader

Santa Rosa • USA

Wednesday, July 23, 2025

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a world-renowned luxury goods conglomerate. As an employer, Sephora is committed to fostering a diverse and inclusive workplace, providing opportunities for professional growth and development within the dynamic beauty industry.

1. Implement and uphold Sephora's sales and service standards to enhance the client shopping experience.
2. Support and mentor a team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors to achieve excellence in their roles.
3. Execute client service models and sales strategies to drive customer engagement and satisfaction.
4. Ensure compliance with Sephora's store standards, maintaining a professional and inviting environment.
5. Monitor and support client loyalty programs and services, tracking key performance indicators to ensure success.

1. Prior leadership experience in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Compliance and standards enforcement
5. Performance monitoring and analysis

Minimum of 3 years in a leadership role, preferably within retail sales or services.

$28.00 - $34.30 per hour, based on qualifications and relevant experience.

Sephora offers comprehensive healthcare and wellbeing benefits, along with a supportive and inclusive work environment. Employees may also benefit from flexible work arrangements and opportunities for career advancement.

Sephora prides itself on creating a beauty community where diversity, inclusion, and belonging are celebrated. The company values each individual's uniqueness and is committed to providing a respectful and supportive workplace for all employees.