Sephora Sales and Service Leader

Santa Rosa • USA

Monday, June 23, 2025

Sephora, a leading name in the beauty retail industry, is part of the Selective Distribution division. Known for its commitment to diversity and inclusion, Sephora offers a dynamic work environment where creativity and innovation are encouraged. As a member of the LVMH group, Sephora benefits from the resources and prestige of one of the world's largest luxury goods conglomerates.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards to maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) for success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Operational compliance
5. KPI monitoring

Prior leadership experience in retail sales or services is preferred.

$28.00 - $34.30 per hour, depending on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible work options.

Sephora fosters a culture of diversity, inclusion, and belonging, creating a beauty community where everyone's uniqueness is celebrated. The workplace is dynamic, innovative, and supportive, offering employees opportunities for growth and development.