Sephora Sales and Service Leader

Santa Rosa • USA

Tuesday, April 22, 2025

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. As an employer, Sephora is renowned for its commitment to diversity, inclusion, and fostering a workplace where creativity and innovation thrive. The brand is dedicated to providing exceptional customer experiences and empowering its employees to grow and excel in their careers.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in selling, service, and operational tasks.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards to maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) for success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Operational compliance
5. Effective communication
6. Adaptability and resilience

Prior leadership experience in retail sales or services is required.

$28.00 - $34.30 per hour, dependent on qualifications and experience.

Sephora offers comprehensive healthcare and wellbeing benefits, along with opportunities for career advancement and a supportive, inclusive work environment.

Sephora fosters a culture of diversity, inclusion, and belonging, celebrating the uniqueness of each individual. The company values creativity, innovation, and collaboration, ensuring a dynamic and supportive workplace.