Sephora Sales and Service Leader

Richmond • USA

Monday, July 21, 2025

Sephora, a leading beauty retailer under the LVMH conglomerate, is renowned for its curated selection of prestige products and exceptional customer service. As part of a global luxury group, Sephora offers unparalleled opportunities for career growth and development within the beauty industry.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members, including Coordinators and Beauty Advisors, in sales, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards to maintain a professional environment.
5. Monitor key performance indicators (KPIs) to support client loyalty and engagement programs.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Communication and interpersonal skills
5. Adaptability and problem-solving
6. Time management

Minimum of 3 years in a leadership role, preferably within retail sales or services.

$23.00 - $28.25 per hour, dependent on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, flexible work options, and a commitment to diversity and inclusion.

Sephora fosters a diverse and inclusive culture where individuality is celebrated. The brand is committed to creating a supportive environment that encourages growth and innovation, ensuring every team member feels valued and respected.