Sephora Sales and Service Leader

Richmond • USA

Tuesday, June 24, 2025

Sephora, a leader in the beauty retail industry, is part of the Selective Distribution business group. Known for its commitment to diversity and inclusion, Sephora is dedicated to creating a community where every individual's uniqueness is celebrated. As an employer, Sephora offers a dynamic work environment with opportunities for growth and development within the company.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service models and sales strategies to drive customer engagement.
4. Ensure compliance with store standards, maintaining a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) to ensure success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Operational compliance
5. KPI monitoring

Prior leadership experience in retail sales or services is preferred.

$23.00 - $28.25 per hour, depending on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, flexible work options, and a diverse and inclusive work environment.

Sephora fosters a culture of diversity, inclusion, and belonging, ensuring a workplace where everyone's uniqueness is respected and celebrated. The company is committed to providing equal employment opportunities and reasonable accommodations for applicants with disabilities.