Sephora Sales and Service Leader

Richmond • USA

Wednesday, February 26, 2025

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora is dedicated to fostering a diverse and inclusive environment where creativity and individuality are celebrated. The brand is synonymous with exceptional customer service and a dynamic retail experience.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in sales, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards, maintaining a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) for success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Consistent and reliable attendance.
6. Ability to lift and carry up to 50 pounds.

1. Leadership and team management.
2. Customer service excellence.
3. Sales strategy execution.
4. Communication and interpersonal skills.
5. Problem-solving and adaptability.

Prior leadership experience in retail sales or services is preferred.

$23.00 - $28.25 per hour, depending on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible working options.

Sephora is committed to creating a beauty community where everyone's uniqueness is celebrated and respected. The workplace culture values diversity, inclusion, and belonging, fostering an environment where employees can thrive and grow.