Sephora Sales and Service Leader

Raleigh • USA

Wednesday, March 19, 2025

Sephora, part of the LVMH Moët Hennessy Louis Vuitton conglomerate, is a leading global retailer of beauty products, offering a diverse range of cosmetics, skincare, and fragrance brands. As an employer, Sephora is committed to fostering an inclusive environment that celebrates diversity and encourages personal and professional growth.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards and maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) for success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Communication and interpersonal skills
5. Problem-solving and adaptability

Prior leadership experience in retail sales or services is preferred.

$23.00 - $28.25 per hour, dependent on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible working options.

Sephora is dedicated to creating a beauty community where every individual's uniqueness is celebrated. The company values diversity, inclusion, and belonging, ensuring a respectful and supportive workplace for all employees.