Sephora Sales and Service Leader

Philadelphia • USA

Friday, July 18, 2025

Sephora, a leader in the beauty retail industry, is part of the Selective Distribution business group. Known for its innovative approach to beauty and customer service, Sephora offers a dynamic and inclusive work environment. As a part of the LVMH group, Sephora benefits from the resources and prestige of one of the world's largest luxury goods conglomerates.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards and maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) for success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Operational compliance
5. KPI monitoring

Minimum of 3 years of leadership experience in retail sales or services.

$25.00 - $30.81 per hour, based on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible work options.

Sephora fosters a culture of diversity, inclusion, and belonging, celebrating the uniqueness of each employee. The company is committed to creating a supportive environment where all individuals are respected and valued.