Sephora Sales and Service Leader

Newport News • USA

Friday, May 30, 2025

Sephora, a leader in the beauty retail industry, is part of the Selective Distribution division of LVMH, the world-renowned luxury goods conglomerate. Known for its innovative approach to beauty and exceptional customer service, Sephora offers a dynamic and inclusive workplace where creativity and diversity are celebrated.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in sales, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards to maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) for success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Operational compliance
5. Communication and multitasking

Prior leadership experience in retail sales or services is required.

$23.00 - $28.25 per hour, dependent on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible work options.

Sephora fosters a vibrant and inclusive culture where diversity is not only welcomed but celebrated. The company is committed to creating a beauty community that respects and honors each individual's uniqueness, ensuring a supportive environment for all employees.