Sephora Sales and Service Leader

New York City • USA

Friday, April 25, 2025

Sephora, a distinguished name in the luxury beauty retail sector, operates under the umbrella of the LVMH Moët Hennessy Louis Vuitton conglomerate. Renowned for its expansive range of beauty products and exceptional customer service, Sephora is committed to fostering an inclusive and dynamic work environment that celebrates diversity and innovation.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in sales, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards to maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) to ensure success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Operational compliance
5. Communication and multitasking
6. Adaptability and resilience

Prior leadership experience in retail sales or services is preferred.

$27.15 - $33.41 per hour, dependent on qualifications and experience.

Sephora offers comprehensive healthcare and wellbeing benefits, alongside opportunities for career progression and a diverse, inclusive workplace culture.

Sephora prides itself on a culture of diversity, inclusion, and belonging, creating a beauty community where everyone's uniqueness is celebrated. The company values a collaborative and supportive work environment that encourages growth and innovation.