Sephora Sales and Service Leader

New York City • USA

Wednesday, March 5, 2025

Sephora, a leading beauty retailer, is part of the Selective Distribution division of LVMH, the world-renowned luxury goods conglomerate. As an employer, Sephora is committed to fostering a diverse and inclusive environment where creativity and innovation thrive. The brand is dedicated to providing exceptional customer experiences and is recognized for its dynamic work culture and opportunities for career advancement.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach a team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards and maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) for success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy implementation
4. Operational compliance
5. Performance monitoring

Prior leadership experience in retail sales or services is required.

$27.15 - $33.41 per hour, dependent on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, flexible work options, and a diverse and inclusive workplace.

Sephora fosters a culture of diversity, inclusion, and belonging, celebrating the uniqueness of each individual. The company is committed to providing a supportive environment where employees can thrive and grow professionally.