Sephora Sales and Service Leader

Sephora is a global beauty retailer known for its curated assortment of prestige cosmetics, skincare, and fragrance. As part of the LVMH group, Sephora operates a fast-paced, consumer-centric retail network that emphasises product expertise, immersive client experiences and continuous professional development for frontline teams.

1. Lead and inspire the store team by modelling exceptional client service and driving sales performance through coaching and daily example.
2. Coach, develop and provide ongoing feedback to team members to elevate product knowledge, service delivery and sales execution.
3. Drive client engagement with personalised recommendations, expert product demonstrations and loyalty programme activation to exceed store targets.
4. Support store operations including inventory management, visual merchandising and adherence to store standards and company policies.
5. Manage scheduling expectations and maintain reliability, ensuring adequate coverage for peak retail periods (nights, weekends, holidays).
6. Promote an inclusive team culture that fosters collaboration, openness and a safe shopping environment for clients and employees.

1. Minimum 2 years of leadership experience in retail, hospitality or a customer service environment (three years preferred).
2. Proven ability to coach, motivate and develop teams to achieve sales and service goals.
3. Strong sales aptitude with a client-first mindset and demonstrable experience driving KPIs.
4. Excellent verbal communication, interpersonal skills and comfort in a fast-paced retail environment.
5. Availability for flexible scheduling including nights, weekends and holidays; punctuality and consistent attendance required.
6. Physically able to lift and carry up to 50 pounds.

1. Client engagement
2. Coaching & development
3. Sales performance management
4. Product knowledge and brand merchandising
5. Inventory control
6. Visual merchandising
7. Excellent communication and interpersonal skills
8. Scheduling and shift reliability

Minimum 2 years of leadership experience in retail, hospitality, or service environments; three years preferred. Demonstrated track record of coaching teams and achieving sales targets.

High school diploma or equivalent; post-secondary education in business, retail management or a related field preferred.

Comprehensive healthcare and wellbeing benefits (subject to eligibility).

Sephora cultivates an energetic, inclusive retail culture that values diversity, creativity and product expertise. The workplace emphasises continuous learning, mentorship and client-focused service within a globally recognised luxury group.