Sephora Sales and Service Leader

New York • USA

Monday, December 16, 2024

Sephora, a leader in the beauty retail industry, operates under the umbrella of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora is dedicated to fostering an inclusive and dynamic work environment where creativity and diversity are celebrated. The brand is synonymous with exceptional customer service and a wide array of beauty products, making it a sought-after employer in the retail sector.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service models and sales strategies to drive customer engagement.
4. Ensure compliance with store standards to maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) for success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Operational compliance
5. Communication and multitasking

Prior leadership experience in retail sales or services is preferred.

$27.15 - $33.41 per hour, dependent on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible work options.

Sephora is committed to creating a beauty community where everyone's uniqueness is celebrated, respected, and honored. The company values diversity and inclusion, ensuring a workplace where all employees can thrive. Sephora promotes a culture of belonging and offers meaningful rewards to its team members.