Sephora Sales and Service Leader

Madison • USA

Monday, January 6, 2025

Sephora, a leading beauty retailer, is part of the Selective Distribution division of LVMH, a global luxury conglomerate. Renowned for its innovative approach to beauty retail, Sephora offers an unparalleled selection of cosmetics and skincare products. As an employer, Sephora is committed to fostering a diverse and inclusive workplace, celebrating individuality and creativity within its teams.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards, maintaining a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) to ensure success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Operational compliance
5. Performance monitoring

Prior leadership experience in retail sales or services is required.

$21.40 - $26.35 per hour, dependent on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible work options.

Sephora prides itself on creating a beauty community where diversity, inclusion, and belonging are celebrated. The company values a workplace where everyone's uniqueness is respected and honored, fostering a culture of creativity and innovation.