Sephora Sales and Service Leader

Greenwich • USA

Monday, February 3, 2025

Sephora, a distinguished name in the realm of beauty retail, is part of the prestigious LVMH Moët Hennessy Louis Vuitton conglomerate. Renowned for its innovative approach to beauty, Sephora offers an unparalleled shopping experience, driven by a commitment to diversity, inclusion, and belonging. As an employer, Sephora fosters a dynamic and inclusive environment where creativity and individuality are celebrated.

1. Implement and uphold Sephora's sales and service standards.
2. Support and coach team members, including Coordinators and Beauty Advisors, in sales, service, and operational excellence.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards, maintaining a professional and inviting environment.
5. Monitor and support client loyalty programs, analyzing key performance indicators to drive success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy implementation
4. Operational compliance
5. Performance analysis

Previous leadership experience in retail sales or services is preferred.

$27.15 - $33.41 per hour, dependent on qualifications and experience.

Sephora offers comprehensive healthcare and wellbeing benefits, along with a flexible work schedule option for employees seeking work-life balance.

Sephora is dedicated to fostering a beauty community where uniqueness is celebrated and respected. The company values diversity and inclusion, ensuring a workplace where all individuals are honored and empowered to express their true selves.