Sephora Sales and Service Leader

Grand Rapids • USA

Thursday, March 6, 2025

Sephora, a leader in the global beauty retail industry, is part of the Selective Distribution division of LVMH Moët Hennessy Louis Vuitton, the world’s largest luxury goods conglomerate. Known for its innovative approach to beauty and exceptional customer service, Sephora offers a dynamic workplace where creativity and diversity are celebrated.

1. Implement sales and service experiences that align with Sephora's high standards.
2. Support and coach a team of Coordinators and Beauty Advisors in sales, service, and operations.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with Sephora's store standards, maintaining a professional and welcoming environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) to drive success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Effective communication
4. Multitasking
5. Adaptability
6. Problem-solving

Prior leadership experience in retail sales or services is required.

$23.00 - $28.25 per hour, dependent on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, diversity and inclusion initiatives, and flexible work options.

Sephora fosters a culture of diversity, inclusion, and belonging, creating a beauty community where everyone's uniqueness is celebrated. The company is committed to equal opportunity employment and values a workplace where all individuals are respected and honored.