Sephora Sales and Service Leader

Forest Hills • USA

Monday, March 31, 2025

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. Sephora is renowned for its curated selection of beauty products and its commitment to providing exceptional customer service. As an employer, Sephora fosters an inclusive and dynamic work environment, encouraging professional growth and development.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members, including Coordinators and Beauty Advisors, in selling, service, and operations.
3. Execute client service models and sales strategies to drive customer engagement.
4. Ensure compliance with store standards to maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) for success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy execution
4. Operational compliance
5. KPI monitoring

Prior leadership experience in retail sales or services is required.

$27.15 - $33.41 per hour, dependent on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, flexible work options, and a commitment to diversity and inclusion.

Sephora is dedicated to fostering a diverse and inclusive workplace where every individual's uniqueness is celebrated. The company values teamwork, innovation, and a commitment to excellence in customer service.