Sephora Sales and Service Leader

Emeryville • USA

Monday, January 27, 2025

Sephora, a distinguished name in the luxury beauty retail sector, is part of the esteemed LVMH Moët Hennessy Louis Vuitton conglomerate. Renowned for its commitment to diversity, inclusion, and innovation, Sephora offers a dynamic and supportive environment where employees are encouraged to thrive and excel. As a leader in the beauty industry, Sephora is dedicated to providing unparalleled customer experiences and fostering a culture of excellence.

1. Implement sales and service experiences that align with Sephora's high standards.
2. Support and coach team members, including Coordinators and Beauty Advisors, in sales, service, and operational excellence.
3. Execute client service models and sales strategies to enhance customer engagement.
4. Ensure compliance with store standards, maintaining a professional and inviting environment.
5. Support client loyalty programs and monitor key performance indicators to drive success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy implementation
4. Operational compliance
5. Communication and multitasking

Previous experience in a leadership role within retail sales or services is preferred.

$28.00 - $34.30 per hour, dependent on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, flexible work options, and a commitment to diversity and inclusion.

Sephora fosters a vibrant and inclusive workplace culture where diversity is celebrated and every individual's uniqueness is respected. The company is committed to creating a supportive environment that encourages personal and professional growth, ensuring that all employees feel valued and empowered.