Sephora Sales and Service Leader

Concord • USA

Wednesday, December 18, 2024

Sephora, a leader in the global beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton group, a world-renowned luxury goods conglomerate. As an employer, Sephora is committed to fostering a diverse and inclusive environment where innovation and creativity are at the forefront of its operations. With a focus on exceptional client service and a dynamic workplace culture, Sephora offers a unique opportunity for professional growth and development.

1. Implement sales and service experiences that align with Sephora's standards.
2. Support and coach team members in selling, service, and operations.
3. Execute client service models and sales strategies to drive customer engagement.
4. Ensure compliance with store standards to maintain a professional environment.
5. Support client loyalty programs and monitor key performance indicators (KPIs) to ensure success.

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills and ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during peak retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

1. Leadership and team management
2. Client service excellence
3. Sales strategy execution
4. Communication and interpersonal skills
5. Adaptability and resilience
6. Time management and multitasking

Prior leadership experience in retail sales or services is preferred.

$28.00 - $34.30 per hour, dependent on qualifications and experience.

Comprehensive healthcare and wellbeing benefits, flexible work options, and a commitment to diversity, inclusion, and belonging.

Sephora prides itself on a culture of diversity, inclusion, and belonging, where every individual's uniqueness is celebrated. The company fosters an environment of respect and honor, encouraging employees to bring their authentic selves to work. Sephora is dedicated to providing equal opportunities and reasonable accommodations to all applicants and employees.